At Flowers Kentish Town, our commitment is to deliver only the freshest, most vibrant flowers to households and businesses across Kentish Town and the surrounding area. As your trusted local florist, we take pride in the quality of our blooms and our service. We offer every customer our Fresh Flowers Guarantee—ensuring that every bouquet arrives looking its very best.
If your flowers arrive damaged or not as you expected, we are here to resolve the situation with minimum fuss. Please inspect your flowers as soon as they arrive. Should you notice any damage, such as wilting, broken stems, or significant quality concerns, contact us within 24 hours of delivery. We may request a photo of the damage so we can understand the issue and prevent it happening again.
We promise that our flowers will remain fresh for a minimum of five days from delivery, provided they’re cared for according to our provided instructions. If your blooms fade prematurely within this five-day window despite following care guidance, please notify us within seven days of receiving your arrangement. We will gladly review your case in line with our Fresh Flowers Guarantee.
Your satisfaction is extremely important to us. If your flowers arrive damaged or lose freshness within our guaranteed window, you are eligible for a prompt replacement or full refund. Please let us know your preference when you contact us, and we will strive to resolve everything to your complete satisfaction. Refunds are processed back to your original payment method, while replacements can be sent out at the earliest possible date following your request.
We aim to deliver exceptional products and service every time. If you’re not fully satisfied or need to raise a complaint about any aspect of your experience with Flowers Kentish Town, our team is ready to help. To submit a complaint:
Flowers Kentish Town has built a reputation for reliability, freshness, and friendly customer support amongst local households and businesses. We understand how important it is that your gift or arrangement arrives in perfect condition and looks beautiful for as long as possible. Thank you for choosing a local Kentish Town florist that puts customer satisfaction and flower freshness at the heart of every order.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
