Welcome to Flowers Kentish Town. These Terms & Conditions govern your use of our online flower delivery service in Kentish Town and the surrounding areas. By placing an online order with us, you agree to these terms, which define your rights and obligations as a customer of Flowers Kentish Town. Please read them carefully before making any purchases. If you do not agree with any part of these terms, please do not use our website or place an order.
These Terms & Conditions apply to all customers placing orders through the Flowers Kentish Town website or associated online platforms for delivery to Kentish Town and the surrounding areas. We offer products and services exclusively for personal use, and by placing an order, you confirm that you are at least 18 years of age and legally capable of entering into binding contracts.
Our online flower delivery process is designed to be smooth and straightforward for customers in Kentish Town. To place an order, browse our selection of flowers and related products, select your desired items, and add them to the online shopping basket. Once you have finished shopping, proceed to the checkout page where you will be asked to provide delivery details, preferred delivery date, and payment information. You are responsible for ensuring that all order and delivery information is accurate and complete.
After submitting your order, you will receive an email confirming receipt of your order and detailing the items ordered. This confirmation is an acknowledgment of your order request and does not constitute acceptance by Flowers Kentish Town. The acceptance of your order and formation of the contract between us occurs when we dispatch your order for delivery. Should we need to amend, cancel, or delay your order (for example, due to stock availability or delivery restrictions), we will contact you promptly to agree on the next steps.
At Flowers Kentish Town, all floral arrangements and products are subject to availability. Given the natural variability and seasonal nature of flowers, there may be occasions when particular stems or products are unavailable. In such cases, we reserve the right to substitute a product with one of equal or greater value while maintaining the style, quality, and colour palette of your original selection. Substitutions will always be made with care to ensure the overall presentation and sentiment of your gift are preserved.
We offer flower delivery throughout Kentish Town and surrounding areas. At checkout, you may select your preferred delivery date and provide relevant instructions (e.g., safe location, recipient's contact details). While we make every effort to deliver on your chosen date, there may be factors outside of our control that affect delivery timing (such as extreme weather or traffic disruptions). Flowers Kentish Town cannot accept liability for any delays beyond our reasonable control.
If the recipient is not available at the time of delivery, our courier will follow any specific instructions provided by you or use their discretion to leave the flowers in a secure location or with a neighbour. A delivery note will be left to inform the recipient. If we are unable to deliver or leave the flowers safely, we will attempt to contact you for further instructions. Redelivery may incur additional charges.
All prices shown on our website are inclusive of VAT and are indicated in British Pounds Sterling (£). Payment must be made in full at the time of ordering through our secure online payment platform. We accept the primary debit and credit cards, as well as other payment methods that may be listed on our checkout page. We do not accept cash on delivery for online orders.
Full payment authorisation is required before we process and dispatch your order. Should there be an issue with your payment, your order will not be processed, and we will notify you, giving you the opportunity to provide alternative payment details.
We understand that plans can change. If you wish to cancel or amend your order, please do so as soon as possible. Requests for cancellations or amendments must be made at least 24 hours before the scheduled delivery date to allow us to process your request before your flowers are prepared and dispatched. Orders cancelled within this window will receive a full refund. If your order has already been prepared, dispatched, or delivered, we may not be able to accommodate your request and a refund may not be possible, except at our discretion.
To request an order amendment or cancellation, please contact us through the communication options provided on our website. We reserve the right to refuse cancellations or amendments that are not submitted within the required notice period or where products have already been prepared or delivered.
As flowers are perishable goods, we do not generally accept returns unless the products are defective or not as described. If you or the recipient are dissatisfied with the quality or condition of the flowers delivered, please contact us within 24 hours of delivery, providing a clear description of the issue and photographic evidence where possible. Upon investigation, if we agree that the flowers were not delivered in satisfactory condition, we will offer a replacement or refund at our discretion.
Refunds, where applicable, will be processed to the original payment method. Flowers Kentish Town reserves the right to refuse refunds if we judge that the complaint is unfounded, or if the flowers have not been cared for in accordance with the care instructions provided with your order.
Flowers Kentish Town aims to deliver a high quality online flower delivery service to Kentish Town and surrounding areas. However, to the extent permitted by law, our total liability to you in respect of any losses arising from your order is limited to the total amount paid for the relevant order. We shall not be liable for indirect or consequential losses, any loss of data, profit, income, or commercial opportunities resulting from your use of our services or a delay or failure to deliver products due to events outside our reasonable control.
Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, for fraudulent misrepresentation, or any other liability which may not be excluded under applicable law.
By placing an order with Flowers Kentish Town, you agree that all details provided by you at the time of purchase are true and accurate. You are responsible for ensuring that all information, including the recipient's name, address, and contact number, are correct to facilitate a successful delivery. You also agree that you are authorised to use the payment method submitted for your order, and you will update us promptly if there is any change in your order information.
Occasionally, we may provide promotional offers or discount codes for our online flower delivery service in Kentish Town. These promotions are subject to availability and any additional terms and conditions provided at the time of issue. Promotions are valid only within the specified period and cannot be used in conjunction with any other offer or applied retrospectively. We reserve the right to withdraw or amend promotional offers at any time without notice.
All content on the Flowers Kentish Town website, including design, photographs, text, logos, and graphics, is the property of Flowers Kentish Town or its licensors. Your use of our website does not grant you permission to use, copy, reproduce, or exploit any content without our prior written consent.
Your privacy is important to us. Any personal information provided by you during the order process will be used solely to process and deliver your order, communicate order updates, and, where consent is given, for marketing our own services. We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. For further detail on how we use and protect your data, please refer to our Privacy Policy.
In the course of providing our online flower delivery service, we may use third parties for payment processing, delivery, and other essential functions. By ordering from Flowers Kentish Town, you consent to us sharing necessary order information with these third parties solely for the fulfilment of your order. We take reasonable steps to ensure such parties observe high data protection and service standards.
Flowers Kentish Town reserves the right to modify these Terms & Conditions at any time. Any changes will be published on our website and will take effect immediately from the date of posting. Your continued use of our services after changes are posted constitutes acceptance of the updated terms. It is your responsibility to review these terms regularly.
These Terms & Conditions, and any contracts or disputes arising from them, are governed by the laws of England and Wales. You agree that the courts of England and Wales shall have exclusive jurisdiction over any disputes or claims relating to your order or these Terms & Conditions.
If you have any questions or require further information regarding our terms or your order, please contact us via the details provided on our website. Our customer support team endeavours to respond to all queries promptly and deliver the best possible service for our customers across Kentish Town and the neighbouring areas.
Thank you for choosing Flowers Kentish Town for your online flower delivery needs.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is 253 Kentish Town Rd, London, NW5 2JT.
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Kentish Town, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Kentish Town.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
